FAQ

INTERSPORT Rent cooperation partners such as accommodation providers in the region, trade partners or large organisations hand out discount codes or discount links. Please ask for INTERSPORT Rent discount codes or discount link at your accommodation.

If you book the Carefree package for bike, then you will not have to pay an deductible in case of theft or breakage. All damage after proper use is covered by the Carefree Package. For the Carefree Package you pay a one-time fee depending on the rental period. You can book the Carefree Package during the rental process exclusively for the entire period. The Carefree Package includes a bicycle lock with which you lock your bike exclusively to fixed objects. In case of theft, a police report is required. A subsequent purchase of the Carefree Package is not possible.

In case of theft or breakage without a purchased Carefree Package, the current value of the bike will be charged according to the rental system. In the event of a fall or other damage during the course of the rental, repairs will be charged at cost.

Our system won't give you two discounts at once. But be assured you will always get the higher discount at your booking!

For example: You have a discount code for 15%, but will get 10% discount on the online booking , our system will subtract the 15% discount for you (except rental clothing and lift tickets)!

It is unfortunately not possible to book half-day rentals online. We only offer entire days there. For special reservations like these, please contact the RENTertainers in the specific shop and organise this with them. You will find the contact data under the menu item “locations”.

Some stores do not offer payment on site. Before you finalize your reservation at the check out, you can see which payment methods the store offers and whether payment is possible in the store. But please note that by paying online, you usually save cash and time by not having to go to the checkout in the shop, allowing you to start your sports adventures even earlier.

You can pay using your credit card (Mastercard or Visa), Google Pay, Paypal or immediate transfer. Not all shops offer all 3 possibilities. Please follow the instructions after completing any online reservation.

It is different from shop to shop. You will find this information when you start an online reservation. Possible discounts are displayed immediately.

At the beginning of your online reservation, after you have entered the location and date, you will find a small box on the right side: “discount code”. Please click it and enter your code. If you have come to our website directly via a partner website, the field may be hidden. In this case, the discount has already been automatically taken into account.

The discount for ski and snowboard equipment for teenagers up to 14 years old (they only pay 50% of the adult price) is not displayed separately; the price displayed is already 50% of the adult price.

There could be various reasons why online payment isn’t working. In most cases, waiting a little while before trying again solves the problem. If it still isn’t working, try the following:

• Update your browser
• Open our website in another browser and log in again (Internet Explorer, Firefox, Chrome, Safari...)
• Try using a different computer or a different credit card, if possible.

If this doesn’t help either, please send an e-mail to info@intersportrent.at with a screenshot of the step at which the payment fails and briefly describe what happens. We will check if your payment was successful and will work on a solution as quickly as possible.

The kids discount for ski and snowboard equipment only applies when both parents are also renting and the child is 10 years old or younger. Please add the equipment for the parents to the shopping cart first. Then you can add free economy skis and boots for the children.

Yes, 100% of your money will be refunded – we do not have cancellation fees, if you cancel by the day before the first rental day. However, please let us know as soon as possible if you want to cancel, so our RENTertainers don't prepare the material unavailing.

Please mind: If you selected "delivery to accomodation" cancelation is free of charge untill 72 hours before your first rental day. Otherwise we will refund 100 % of the equipment price but withheld the delivery fee. If you selected "Depot PickUp" cancelation is free of charge untill 24 hours before your first rental day. Otherwise we will refund 100 % of the equipment price but withheld the fee for the service Depot PickUp.

Of course, you are allowed to pick up your skis or snowboard the day before your first rental day so that you can be on the slopes as quickly as possible in the morning. All our shops offer this service free of charge. Just get your equipment after 3 p.m. on the day before. That's our service for you!

Please note this offer is only valid in winter. In summer, it is not possible to collect bikes the day before.

If you book skis with INTERSPORT Rent, ski poles are included free of charge.

Of course, many of our shops also rent fun sports equipment. You can find the fun sports equipment directly in the product overview in the online reservation or on our fun sports equipment overview. You can also contact the shop directly and ask which equipment is available for hire on site.

You can always change your reservation yourself if it is done in time before your first rental day (usually up to 2 days before the start of the rental).

Please log in to your customer account and go to "My reservations". There you can, for example, change your rental period, correct the shoe size, change the rental location, add new products, cancel a person, etc. Of course you can contact us info@intersportrent.at if you need any help.

Alternatively, you can also contact the store directly and inform the RENTertainers on site of your change requests.

If your shop doesn’t appear to offer storage during the online reservation process, it might mean that there is no storage or that all storage spaces are reserved at the time of rental. You can try contacting the shop directly and asking about this. You will find the contact data under menu item “locations”.

You can select the storage option during the online reservation process and reserve it along with your rental equipment. If a shop offers a storage possibility, you can find a corresponding symbol under “products”. If no depot is displayed during the reservation process, it is possible that all the deopts are already occupied or there are no depots bookable at this shop. You are welcome to contact the local shop and ask if there is one available.

At any time! If you ever notice that your boots hurt your feet while on the slopes, please come by our shop again. We will exchange it with another model and won’t let you leave before you feel entirely comfortable in your boots. After all, we want you to have the most fun possible on the slopes.

In principle, skis from our Economy class are robust all-mountain skis that will guarantee you a lot of fun on the slopes. If you attach more importance to the material, we advise choosing the Premium rental class. The ski models in the Premium rental class are of a higher quality and will convince you with their very good material and great design. One more level above this, you will find the Superior class, our high-end skis (not available in all shops). If you are not sure which class to choose, we advise you to trust your gut feeling when reserving online. Our RENTertainers on site will ask you a few questions to find the right ski for you and you can change models within your rental class at any time for free, or change rental classes (not valid for economy equipment).

This can depend on the shop, any online discounts, rental class and the person who is renting the equipment. To quickly find out your price, simply start an online reservation. If you have rented from us before, you are already registered with your e-mail address and can simply use it to sign in. Choose your desired equipment and you will immediately see the price including any potential online discount.

You Carefree Package frees your from having to pay a deductible in case of breakage or theft. Your rental skis or snowboard is in principle insured against breakage and theft. In case of claim, so for example if your skis or sowboard break or are stolen, you must pay a deductible. You need only pay a one-off charge for the Carefree Package and then you won’t have to pay any deductible (except rental clothing). A police report is required in case of theft.

Yes, your equipment is in principle insured against breakage and theft. In the event that, for example, your skis break or are stolen you must pay a deductible. The optional Carefree Package frees you from paying this deductible (except rental clothing).

In some shops, you can find an additional drop-down list under the rental classes (Economy, Premium) with “Reserve a specific model”. There you can select your favourite model. If the shop doesn’t offer this option, you can write your desired model in the optional field “Optional comments on the reservation” just before concluding your reservation. The RENTertainers will do their best to fulfill your wishes.

Every shop offers special group tariffs. Please contact the shop you want to rent from and ask for a group tariff. You will find the contact data under menu item "locations".

To make sure that there is enough equipment available for your class during the winter sports week, please inform us at least one month in advance (ideally, even before that). Here you will find all information on the prices of rental equipment for students as well as details on how to register.

The quickest way is to register online. Alternatively, you can download an Excel form, fill it out and send it to info@intersportrent.at

We need each person's first name and surname, the equipment they need, their age, size, weight, boot size and skiing level.

If you register, you will receive the following benefits:

• Personal profiles are saved for later bookings
• Easy cancellation options in your customer account
• Option to edit your reservation yourself
• Possibility to register for newsletter to receive information about promotions and useful tips for your holiday. 

Discover all benefits as a regular customer at INTERSPORT Rent. 

That’s not a problem. You can reset your password at any time. Just enter your email address in the login area and click on "Forgot password". We will immediately send you an email with a link to set a new password.

Login only works with the e-mail address you either used to check in at the shop or with which you registered on our site during your first online reservation. Please check to see if you have actually entered the correct e-mail address. If you still have a reservation confirmation from your last rental, then you can also see what e-mail address is given there.

If this solution doesn’t help either, please send an e-mail explaining your problem and stating your name and surname, as well as your date of birth at info@intersportrent.at. We will work on a solution as quickly as possible.

Your booking confirmation will be sent to your mail adress around 10 minutes after completing your booking.

Please also check your spam box! Sometimes it can happen that a mail provider marks those mails as spam.